Our Services
Summit Hospitality Solutions offers a comprehensive range of Hospitality Consulting services tailored to meet the unique needs of each client. Our services are structured around the three core pillars that drive success in the hospitality industry:
People and Culture
Leadership Development: We provide customized leadership development programs to nurture and empower leaders at all levels of the organization. Our programs focus on enhancing leadership skills, fostering a collaborative and inclusive culture, and driving employee engagement.
Staff Development and Training: We design and implement training programs to enhance the skills and knowledge of your team members. From frontline staff to management, our training initiatives cover areas such as customer service, operational efficiency, and team building.
Succession Planning: We assist in developing comprehensive succession plans to ensure a smooth transition of leadership within your organization. Our strategies identify and nurture internal talent, ensuring continuity and stability.
Guest Journey and Experience
Guest Experience Audits: Our team conducts thorough audits of the guest journey, analyzing each touchpoint to identify areas for improvement. We provide actionable recommendations to enhance guest satisfaction, loyalty, and advocacy.
Customer Journey Mapping: We map the entire customer journey, from pre-arrival to post-departure, to identify pain points and opportunities for personalization. This enables you to deliver exceptional experiences that leave a lasting impression.
Service Excellence Programs: We design and implement service excellence programs that align with your brand values and customer expectations. These programs encompass training, service standards development, and ongoing monitoring to ensure consistent service delivery.
Commercial Excellence
Revenue Optimization: Our experts work closely with you to identify revenue optimization opportunities, leveraging data analytics, pricing strategies, and revenue management techniques. We help you maximize RevPAR, optimize room rates, and drive ancillary revenue streams.
Operational Efficiency: We conduct operational assessments to streamline processes, eliminate bottlenecks, and improve efficiency across departments. Our strategies focus on reducing costs, enhancing productivity, and optimizing resource allocation.
Performance Metrics and Analytics: We establish key performance indicators (KPIs) and develop customized reporting frameworks to track performance, identify trends, and make data-driven decisions. Our analytics solutions enable you to monitor progress and continuously improve results.
Types of Engagement
At Summit Hospitality Solutions, we understand the importance of providing competitive and flexible fee structures that align with the needs and budgets of our clients. Our fee structure is tailored to the specific scope and requirements of each engagement, ensuring fair pricing while delivering exceptional value. We offer a range of fee options, including:
Project-Based Fees
For specific projects or initiatives, we offer a project-based fee structure. This approach allows for a clear understanding of the scope, deliverables, and associated costs from the outset and could include limited term engagements through to Hotel Opening Support.
Asset Management
For ongoing support and long-term engagements, we provide asset management fee options. This arrangement ensures dedicated access to our expertise and resources on a consistent basis, allowing for continuous improvement and support.
Performance-Based Fees
In select cases, we can structure fees based on mutually agreed-upon performance metrics. This aligns our interests with yours, as we share the risks and rewards associated with achieving predetermined goals and targets.
Customized Pricing
We recognize that each client is unique, and we are open to discussing customized pricing models to accommodate specific requirements, project complexities, or budget constraints. Our goal is to find a pricing structure that is fair, transparent, and mutually beneficial
“During the initial consultation, we will carefully assess your needs, goals, and project scope to provide you with a detailed proposal that outlines the appropriate fee structure for your specific engagement. Our aim is to ensure that our services deliver tangible results and a strong return on investment for your business.”
